Refund Policy

Last updated: May 2026

At Christie Chisholm, we want you to love what you ordered. If something isn’t right, we’ll do our best to make it right.

Refund Eligibility

You may be eligible for a refund if:

• You return an item within 30 days of delivery in its original condition
• Your order arrived damaged, defective, or materially different from what was described
• Your order was lost in transit and confirmed undeliverable by the carrier

Non-Refundable Items

• Custom or personalized products made to your specifications
• Downloadable digital products after access has been granted
• Items marked as final sale on the product page
• Shipping costs (unless the error was ours)

How to Request a Refund

Contact us at [email protected] with:

• Your order number
• Description of the issue
• Photos (if the item is damaged or incorrect)

We’ll review your request and respond within 2–3 business days.

Refund Processing

Approved refunds are issued to the original payment method. Processing times:

• Credit/debit cards: 5–10 business days
• PayPal: 3–5 business days
• Other methods: as determined by your provider

We will notify you by email when your refund has been processed.

Partial Refunds

In some cases, a partial refund may be granted — for example, if only part of an order is affected, or if an item is returned in a condition that reduces its resale value.

Chargebacks

We encourage you to contact us before initiating a chargeback with your bank. Most issues can be resolved quickly and directly. Unjustified chargebacks may result in order cancellation and account suspension.

Contact Us

If you have questions about this policy, please reach out:

Christie Chisholm
California Entity File No. 202002410435
500 South Airport Boulevard, South San Francisco, California 94080
Phone: (800) 220-1900
Email: [email protected]
Manager: Boris Z. Lieberman Esq